Xzeen privacy policy.
How the Xzeen iPhone app handles your information. We do not sell your personal information, and we do not use it for advertising or tracking.
Last updated: 24 September 2026
Information we collect
Account: your name, email address and password (stored only as a secure one-way hash), or your Apple ID sign-in.
Your conversations: the messages, questions, pictures and files you send, and the answers and pictures Xzeen creates. They are saved on your phone and on our servers so your chats and memory work across sessions.
Memory and preferences: things you ask Xzeen to remember, your language and settings.
Feedback: thumbs up/down and reports about answers.
Purchases: your plan and purchase records (such as the Apple transaction ID, product and expiry date). We never receive your card or bank details.
Usage and technical data: how many questions and pictures you used (to apply plan limits), app version, error logs and IP address, for security and to stop abuse.
Voice: speech is turned into text by Apple on your iPhone. Only the text is sent. We do not store voice recordings.
Photos: Xzeen only sees a photo you choose to send, and only asks permission to save pictures when you tap save.
We do not collect your precise location, contacts, health data or advertising identifiers, and we do not track you across other apps or websites.
How we use it
- To run Xzeen: create answers and pictures, keep your chats and memory, manage your account and plan.
- To apply limits and prevent abuse, fraud and illegal use.
- To fix bugs and improve answers, using feedback and common questions with personal details removed. We do not use your private chats to train public AI models.
- To send important account messages. Offer emails only if you opted in; turn them off any time in Settings.
- To follow the law.
AI processing and third parties
To create answers and pictures, your messages (and pictures you attach) are sent to third-party AI providers that process them for us, which may change over time. When you ask about places, your search text is sent to Google Maps. Do not send sensitive information such as passwords, card numbers, ID numbers or medical records.
We also use Cloudflare to host our servers and database, Apple for sign-in, in-app purchases and speech recognition, and an email provider for account emails. We share information only with these providers so they can work for us, when required by law, or to protect safety. We never sell or rent your personal information.
How long we keep it
We keep your account, chats and memory while your account is active. You can delete single chats in the app at any time. When you delete your account (Settings › Delete account), we delete your account, chats, memory, preferences and feedback from our servers. Some records, like purchase records, may be kept longer where security, fraud prevention or the law requires it.
Security
Connections are encrypted (HTTPS). On your iPhone, your sign-in token is kept in the Keychain and saved chats are protected by iOS encryption. Passwords are hashed.
Your rights
You can edit your name and settings, delete chats and memory, turn off offer emails and delete your account, all in the app. For anything else (access, correction, a copy of your data), email support@xzeenwaves.com. We answer within 30 days.
Children
Xzeen is not for children under 13. Users under 18 need a parent or guardian’s permission. If a child under 13 gave us information, contact us and we will delete it.
International transfers
Our servers and AI providers may be outside your country, including in the United States and the European Union, with safeguards required by law.
AI transparency
Xzeen is an AI. Answers and pictures are made automatically and can be wrong. Pictures made by Xzeen are AI-generated.
Changes and contact
If we make important changes, we will tell you in the app or by email first. Questions: support@xzeenwaves.com.